1. Introduction
Instruxi Ltd (“Instruxi”, “we”, “us”) is the controller of the personal data described in this notice. This notice explains how we handle information when you visit instruxi.io, contact us or use our services. It should be read alongside our Cookie Policy.
2. Data We Collect
We may collect Identity Data (such as name and job title); Contact Data (email address, telephone number and business address); Technical Data (IP address, browser, device and operating system); Usage Data (how you use our website and services); and Marketing and Communications Data (your preferences and correspondence). We do not intentionally collect special-category personal data.
3. How Data Is Collected
We collect data you give us directly when you contact us, request a demonstration or work with us. We also collect Technical and Usage Data through cookies, similar technologies and server logs when you use our website, and may receive information from service providers or publicly available business sources. Please see our Cookie Policy for details about cookies.
4. How We Use Personal Data
We use personal data to respond to enquiries, provide and administer services, manage our relationship with you, maintain and improve our website, protect our systems and comply with the law. Depending on the purpose, our lawful bases are performance of a contract, our legitimate interests (including running and securing our business), compliance with a legal obligation, or your consent. Where we rely on consent, you may withdraw it at any time. We send marketing where permitted by law and honour opt-out requests.
5. Disclosures
We may share personal data with trusted service providers who support our hosting, communications, analytics and operations; professional advisers such as lawyers, accountants and insurers; and HMRC, regulators, law enforcement or other authorities where required. We require processors to protect data and use it only on our instructions. We do not sell personal data.
6. International Transfers
Some providers may process data outside the UK. Where personal data is transferred internationally, we use an applicable UK adequacy decision or appropriate safeguards such as the UK International Data Transfer Agreement or UK Addendum to standard contractual clauses, together with supplementary measures where needed. Contact us for further information about relevant safeguards.
7. Data Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. Access is limited to people and providers who need it for their work and are subject to confidentiality obligations. We review our safeguards and respond to suspected personal-data breaches in accordance with applicable law.
8. Data Retention
We retain personal data only for as long as needed for the purposes described here, including legal, accounting and reporting requirements. We generally retain tax and accounting records for six years after the relevant financial year, unless a longer period is required by law. Other retention periods depend on the nature of the data, our relationship with you and applicable obligations; we then delete or anonymise it securely.
9. Legal Rights
Under the UK GDPR, you may have rights to request access to your personal data, correction, erasure, restriction of processing, data portability and to object to processing. You may withdraw consent where consent is our lawful basis and object to direct marketing at any time. These rights are subject to legal conditions and exceptions. To exercise a right, email us using the details below; we may need to verify your identity.
10. Contact Details and Complaints
For questions or requests about this notice, contact Instruxi Ltd at sales@instruxi.io or write to 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority. We would welcome the opportunity to address your concern first.